Customer Service
Everything you need to reach a real person at Anyorel, and what to expect when you do. This is the page we list as our customer service contact.
How to reach us
- Live chat — use the chat button that appears on every page of this store. Chat is staffed Monday to Friday, 9:00 am to 5:00 pm Melbourne time. Outside those hours an automated assistant takes your message and a person replies on the next business day.
- Email (our preferred method) — support@anyorel.com.au. We aim to reply within one business day and always within two.
- Phone — +61 489 980 256, Monday to Friday, 9:00 am to 5:00 pm Melbourne time.
- Contact form — on our Contact page.
Service hours exclude Victorian public holidays.
Business details
- Trading name: Anyorel
- Business structure: Sole trader operating in Victoria, Australia
- Business address: 12–14 Canterbury Road West, Lara, Victoria 3212, Australia
- Website: anyorel.com.au
- Email: support@anyorel.com.au
- Phone: +61 489 980 256
- Currency: Australian dollars (AUD)
- Where we sell: Australia only
Anyorel is an online-only retailer. The Lara address is our registered business contact address, not a walk-in shop and not a returns depot. Please contact us before sending anything back so we can give you the correct return address.
What to contact us about
Before you order
If a measurement, material or compatibility detail matters for your space and it is not on the listing, ask us first. We would rather answer a question than process a return.
Order status and tracking
We email an order confirmation straight after checkout and a dispatch email with tracking once the carrier has your parcel. Tracking can take up to 48 hours to show its first scan. You can also check Track Your Order. Have your order number ready.
A late, missing or damaged parcel
Contact us if tracking has not updated for five business days, or if the parcel has not arrived three business days after the delivery estimate. For transit damage, keep the packaging and send photographs with your order number.
Returns and refunds
Email us with your order number, the product name and the reason. We reply with written authorisation, packing directions and the correct return address. Full conditions are in our Returns & Refunds Policy.
Our service commitments at a glance
| Order cut-off | 2:00 pm Melbourne time on business days |
|---|---|
| Handling time | 1–2 business days |
| Transit time | 4–6 business days |
| Total delivery estimate | 5–8 business days from order |
| Shipping cost | Free standard delivery within Australia |
| Delivery destinations | Australia only |
| Change-of-mind return window | 30 calendar days after delivery |
| Return method | By mail, using a tracked service, after written authorisation |
| Change-of-mind return postage | Paid by the customer |
| Faulty, damaged or incorrect goods | Anyorel pays reasonable return costs |
| Restocking fee | None |
| Exchanges | Not offered. Return for a refund and place a new order. |
| Refund processing | Within 10 business days of receipt, inspection and approval |
| Product condition sold | New only |
| Email response time | Within 1–2 business days |
How we protect you
Checkout runs on Shopify over HTTPS and card details go directly to authorised payment processors. We will never ask you to send full card numbers, expiry dates or security codes by email, chat or phone, and we will never ask for payment through a personal account. See Payment & Security.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the failure you may be entitled to a repair, replacement or refund, and to compensation for reasonably foreseeable loss. Those rights are not limited to 30 days and are not replaced by our change-of-mind policy.