Terms of Service
Last updated: 30 August 2026.
Anyorel — sole trader operating in Victoria, Australia
12–14 Canterbury Road West, Lara, Victoria 3212, Australia
Email: support@anyorel.com.au
Phone: +61 489 980 256
About these terms
These terms apply to your use of anyorel.com.au and to orders placed with Anyorel. Anyorel is the trading name of an online-only retail business operated by a sole trader in Victoria, Australia. By placing an order, you agree to these terms and the policies linked from them. Nothing in these terms removes rights that cannot legally be excluded.
Using the store
You must provide accurate contact, delivery and payment information and use the store only for lawful purposes. You must not interfere with store security, submit fraudulent orders, introduce harmful code or reproduce store content commercially without permission.
Product information
We are a retailer, not the manufacturer, of the goods we sell. We aim to describe each product accurately, including the quantity supplied, intended use, material, colour and dimensions where those have been confirmed with the supplier. We would rather omit a measurement than publish an unconfirmed one, so if a specification you need is not shown, contact us before ordering. Minor colour differences may occur because screens and lighting vary, and measurements may have normal manufacturing tolerances. Read the complete listing and our Product Information & Care guidance before ordering.
Condition of goods
All goods sold by Anyorel are new. We do not sell used, refurbished, ex-display or second-hand items.
Prices, currency and payment
Prices are displayed and charged in Australian dollars (AUD). Applicable taxes and the complete amount payable are shown before the order is submitted. Available payment methods appear at secure Shopify checkout. We do not ask customers to send complete card details by email, live chat or telephone.
Orders and acceptance
An order confirmation acknowledges that we received your order. We may cancel and refund an order if stock is unavailable, payment is not authorised, material information or pricing is incorrect, the address cannot be served or fraud is reasonably suspected. If we cancel after payment, we return the amount paid to the original payment method.
Availability
Product availability is shown on the relevant product page. Adding an item to a cart does not reserve it. If an unexpected inventory error occurs after checkout, we will contact you and provide a full refund for the unavailable item.
Delivery
We deliver within Australia only and do not ship internationally. Our order cut-off is 2:00 pm Melbourne time on business days. Handling takes 1–2 business days and standard transit takes 4–6 business days, giving a total estimated delivery time of 5–8 business days from order placement. Standard delivery is free with no minimum order. Orders are processed and dispatched Monday to Friday. Full delivery conditions, carriers and tracking are stated in our Shipping & Delivery Policy.
Returns, refunds, exchanges and cancellations
Our Returns & Refunds Policy explains the 30-day change-of-mind return window, eligibility conditions, return costs, refund processing within 10 business days after receipt, inspection and approval, cancellations and remedies for faulty, damaged or incorrect goods. Returns are made by mail using a tracked service after we issue written authorisation and the correct return address. We do not process direct exchanges; return an eligible item for a refund and place a separate order. We do not charge a restocking fee.
Customer service
We answer live chat, email and phone Monday to Friday, 9:00 am to 5:00 pm Melbourne time, excluding Victorian public holidays. Email is our preferred contact method and we aim to reply within one business day and always within two. See our Customer Service page.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement or refund for a failure, and compensation for reasonably foreseeable loss or damage. Nothing on the website—including product care guidance, timeframes for voluntary returns or limitations below—restricts those statutory guarantees.
Liability
To the extent permitted by law and subject to non-excludable consumer rights, Anyorel is not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was placed. Nothing excludes liability where doing so would be unlawful.
Intellectual property and third-party links
Original store text, branding, layout and imagery are owned by or licensed to Anyorel. Personal, non-commercial viewing is permitted. Third-party links are provided for convenience; the linked service controls its own content and practices.
Privacy
We handle personal information as explained in our Privacy Policy.
Events outside reasonable control
Carrier disruption, severe weather, public emergencies and other events outside reasonable control may delay performance. We will take reasonable steps to communicate material delays and provide remedies required by law.
Changes and governing law
The terms published when you place an order apply to that purchase. We may update future terms by publishing a revised version. These terms are governed by the laws of Victoria, Australia, without removing mandatory rights available elsewhere in Australia.
Contact
For questions, visit our Contact page or email support@anyorel.com.au.