Returns & Refunds
Last updated: 30 August 2026.
Anyorel — sole trader operating in Victoria, Australia
12–14 Canterbury Road West, Lara, Victoria 3212, Australia
Email: support@anyorel.com.au
Phone: +61 489 980 256
Policy summary
| Products sold | New only. We do not sell used or refurbished goods. |
|---|---|
| Change-of-mind request window | 30 calendar days after delivery |
| Condition required | Unused, clean, complete and in original packaging |
| Return method | By mail, using a tracked service, after written authorisation |
| Change-of-mind return postage | Paid by the customer |
| Faulty, damaged or incorrect goods | Anyorel pays reasonable return costs |
| Restocking fee | None |
| Exchanges | Not offered. Return for a refund and place a new order. |
| Refund processing | Within 10 business days after receipt, inspection and approval |
| Refund method | Original payment method |
30-day change-of-mind returns
You may request a change-of-mind return within 30 calendar days after delivery. The item must be unused, unassembled where applicable, clean, undamaged and complete, with its original packaging, parts, labels, manuals and accessories. You may open packaging carefully to inspect an item, but products showing use, installation, washing, alteration, contamination or customer-caused damage are not eligible for a change-of-mind refund.
Items not eligible for change-of-mind return
- Goods used, washed, installed, assembled, altered or damaged after delivery.
- Goods missing parts, instructions, accessories or original packaging.
- Goods returned outside the stated window without a product fault.
- Items clearly marked final sale before purchase, where permitted by law.
These exclusions do not apply where the Australian Consumer Law gives you a remedy for faulty, unsafe, incorrectly described or otherwise non-compliant goods.
How to request a return
- Email support@anyorel.com.au, or use live chat, with your order number, product name and reason for return.
- For damage, a fault or a wrong item, include photographs where reasonably possible.
- Wait for our written authorisation, packing directions and the correct return address.
- Send the parcel within 14 calendar days after authorisation using a tracked service, and keep proof of postage.
Do not send returns to the Lara business address unless we expressly authorise that address. Unauthorised parcels can be delayed or become unidentifiable.
Return costs
For an eligible change-of-mind return, you pay return postage. We do not charge a restocking fee. If the product is faulty, damaged in transit, materially different from its description or not what you ordered, Anyorel will provide a prepaid method or reimburse reasonable return postage.
Inspection and refunds
We inspect returned goods after receipt and email the outcome. The refund timeframe begins when the returned goods reach the authorised return address. Once approved, Anyorel processes the refund to the original payment method within 10 business days. Business days are Monday to Friday, excluding Victorian public holidays. Your bank, card issuer or payment provider may then require additional time to display the credit; this external processing time is outside Anyorel’s control. We cannot redirect a refund to another card, bank account or person.
For change of mind, any original express or optional delivery charge is not refundable. Our standard delivery is free, so there is normally no outbound shipping amount to refund. Where an outbound charge was paid, it is refunded when required by law or when the product was faulty, damaged or incorrect.
Exchanges
We do not process direct exchanges. If you want a different item, return the eligible item for a refund under this policy and place a separate order for the replacement you want. This keeps the refund timeframe and the new order independent of each other, so neither is held up by the other.
Cancellations before dispatch
Email us or use live chat as soon as possible. If fulfilment has not started, we can cancel the order. A cancellation refund is processed to the original payment method within 10 business days after cancellation is confirmed. Once the parcel has been dispatched, the return process above applies.
Refund notifications and incomplete returns
We email you when a return is received and again when the refund decision is made. If information or parts are missing, we will contact you using the email address on the order. Any reasonable time spent waiting for information from you does not count toward the 10-business-day processing period.
Faulty, unsafe, damaged or incorrect goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature of a failure, you may be entitled to a repair, replacement or refund and compensation for reasonably foreseeable loss or damage. A major failure generally gives the consumer the right to choose a refund or replacement. These statutory rights are not limited to 30 days and are not replaced by our change-of-mind policy.
Contact and related policies
Reach us on live chat, by phone on +61 489 980 256, or through our Contact page, Monday to Friday, 9:00 am to 5:00 pm Melbourne time. See also Customer Service, Shipping & Delivery and our Terms of Service.