Payment & Security

Last updated: 30 August 2026.

Anyorel — sole trader operating in Victoria, Australia
12–14 Canterbury Road West, Lara, Victoria 3212, Australia
Email: support@anyorel.com.au
Phone: +61 489 980 256

Currency and order total

All product prices and payments are in Australian dollars (AUD). The cart and checkout show the products selected, applicable taxes, the shipping charge and the complete amount payable before you submit the order. Standard delivery within Australia is free, so the shipping line reads $0.00.

Accepted payment methods

Available credit card, debit card and accelerated payment methods are displayed at checkout. Availability can vary by device or payment provider. We do not advertise or accept a payment method unless it is enabled at checkout.

Secure payment processing

Anyorel is hosted by Shopify and checkout uses HTTPS encryption. Card details are entered into authorised payment-processing systems and are not stored by Anyorel. We do not ask customers to send full card numbers, expiry dates or security codes by email, live chat or telephone. Learn about Shopify PCI compliance.

Authorisation and declined payments

Your payment provider may perform fraud and address checks. If payment is declined, check the entered details or contact your bank. We cannot see a bank’s confidential decline reason, and an order is not confirmed until payment is successfully authorised.

Charges and refunds

The amount shown at checkout is charged once the order is submitted, according to the payment method selected. After an applicable return or cancellation is approved, Anyorel processes refunds to the original payment method within 10 business days. A bank or payment provider may need additional time to display the credit. Full conditions are explained in our Returns & Refunds Policy. We never request additional payment through an unrelated personal account, and we cannot redirect a refund to a different card, account or person.

How to spot a genuine message from us

Genuine Anyorel messages come from an @anyorel.com.au address or from the live chat on this website, and they never ask for full card details, your online banking login or a payment to a personal account. If something looks wrong, contact us on the details above before acting on it.

Help

If a payment succeeded but no confirmation appears, do not repeatedly submit the order. Check your email, then reach us on live chat, phone or email with the approximate time and amount — never include complete card details. Support is available Monday to Friday, 9:00 am to 5:00 pm Melbourne time; see our Customer Service page.