Frequently Asked Questions
About Anyorel
Who runs this store?
Anyorel is an online-only retail business run by a sole trader in Victoria, Australia. Our business contact address is 12–14 Canterbury Road West, Lara, Victoria 3212. Full details are on our About and Customer Service pages.
Do you have a physical shop?
No. We sell through this website only. The Lara address is a business contact address, not a walk-in shop and not a returns depot.
Do you make these products?
No. We are a retailer. We buy finished goods from homeware suppliers and sell them under the Anyorel name.
Contacting us
How do I get in touch?
Live chat (the chat button on every page), email support@anyorel.com.au, phone +61 489 980 256, or the form on our Contact page. Email is our preferred method.
When are you available?
Monday to Friday, 9:00 am to 5:00 pm Melbourne time, excluding Victorian public holidays. Outside those hours the chat assistant takes your message and a person replies on the next business day.
How quickly will you reply?
We aim to reply to email within one business day and always within two.
Orders and payments
What currency does Anyorel use?
All prices and payments are in Australian dollars (AUD). The full amount payable is shown before you submit payment.
What payment methods can I use?
The payment methods currently enabled are displayed at checkout. See Payment & Security.
Is there an order cut-off time?
Yes. Our daily cut-off is 2:00 pm Melbourne time. Orders placed before the cut-off on a business day begin processing that day. Orders placed after it, on a weekend or on a Victorian public holiday begin processing on the next business day.
Can I change or cancel an order?
Email us immediately. We can change or cancel an order only before fulfilment starts. After dispatch, the return process applies.
Are your products new?
Yes. We sell new goods only. We do not sell used, refurbished or second-hand items.
Delivery
Where do you ship?
We deliver within Australia only. We do not offer international delivery.
How long does delivery take?
Handling normally takes 1–2 business days. Standard delivery then takes approximately 4–6 business days, giving a total estimate of 5–8 business days from order placement.
How much is shipping?
Standard delivery within Australia is free, with no minimum order. Any amount payable is shown before payment.
How do I track my parcel?
Use the link in your dispatch email or visit Track Your Order. Tracking may take up to 48 hours to show the first scan.
My parcel is late or missing. What now?
Contact us if tracking has not updated for five business days, or if the parcel has not arrived three business days after the estimate. If tracking says delivered but nothing arrived, check the delivery location and with household members and neighbours first, then contact us so we can open a carrier enquiry.
Products
How do I know whether an organiser will fit?
Measure the intended space first and allow clearance for lids, handles, hinges and moving parts. Read the full listing, which states what is included and in what quantity. If the measurement you need is not shown on the listing, contact us before ordering and we will confirm it with the supplier — we would rather answer the question than process a return. See Product Information & Care.
Are display accessories included?
Only the item and quantity stated in the product description are included. Decorative objects in photographs are not included unless expressly stated.
Returns and problems
Can I return a change-of-mind purchase?
Yes. Eligible unused, complete goods can be requested for return within 30 calendar days after delivery. The customer pays change-of-mind return postage and there is no restocking fee. Returns are made by mail using a tracked service, after we send you written authorisation and the correct return address.
Do you offer exchanges?
No. We do not process direct exchanges. Return the eligible item for a refund and place a separate order for the replacement you want.
What if an item is faulty, damaged or incorrect?
Email support@anyorel.com.au with the order number and photographs where helpful. Anyorel pays reasonable return costs for confirmed faulty, damaged or incorrect goods. Australian Consumer Law rights apply and are not limited to 30 days.
When will I receive my refund?
After a returned item is received, inspected and approved, Anyorel processes the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to display the credit.
Can I post a return straight back to the Lara address?
No. Please contact us first. Unauthorised parcels sent to that address can be delayed or become unidentifiable.
Contact
Our full details, service hours and commitments are on the Customer Service and Contact Anyorel pages.