Shipping & Delivery
Last updated: 30 August 2026.
Anyorel — sole trader operating in Victoria, Australia
12–14 Canterbury Road West, Lara, Victoria 3212, Australia
Email: support@anyorel.com.au
Phone: +61 489 980 256
Delivery at a glance
| Order cut-off | 2:00 pm Melbourne time, business days |
|---|---|
| Orders processed | Monday to Friday |
| Handling time | 1–2 business days |
| Orders dispatched | Monday to Friday |
| Transit after dispatch | 4–6 business days |
| Total estimate from order | 5–8 business days |
| Shipping cost | Free, no minimum order |
| Destinations | All Australian states and territories. No international delivery. |
| Currency | Australian dollars (AUD) |
Where we deliver
We accept orders for delivery to valid residential and business addresses anywhere in Australia, including all states and territories. We do not offer international delivery, and we cannot deliver to addresses outside Australia under any circumstances.
Order cut-off and handling time
Our daily order cut-off is 2:00 pm Melbourne time. Orders placed before the cut-off on a business day begin processing that day. Orders placed after the cut-off, on a weekend or on a Victorian public holiday begin processing on the next business day.
Handling normally takes 1–2 business days. A business day is Monday to Friday, excluding Victorian public holidays. Handling time is the period used to verify, prepare and hand the order to the carrier. Orders are prepared and dispatched Monday to Friday.
Shipping cost and delivery estimate
| Service | Cost | Transit after dispatch | Total estimate from order |
|---|---|---|---|
| Standard delivery within Australia | Free | 4–6 business days | 5–8 business days |
How the estimate is calculated: 1–2 business days handling plus 4–6 business days in transit gives a total estimated delivery time of 5–8 business days from order placement.
Remote and regional destinations may take longer. Delivery dates are estimates rather than guarantees, because carrier disruption, severe weather and other events outside our reasonable control can cause delays. The shipping charge shown on a product page, in any shopping listing and at checkout is the same amount: our standard service is free.
Carriers
Orders are sent with an Australian parcel carrier such as Australia Post or a comparable domestic courier. The carrier for your order is named in your dispatch email along with the tracking number. We choose the service based on the destination and parcel size; you cannot select a specific carrier at checkout.
Order confirmation, dispatch and tracking
We email an order confirmation after checkout. A dispatch email containing the carrier name and tracking number is sent when the carrier receives the shipment details. Tracking can take up to 48 hours to show movement. You can also use Track Your Order.
Address changes and delivery instructions
Review your address before payment. If something is wrong, email support@anyorel.com.au or use live chat immediately. We will try to help, but cannot guarantee a change after fulfilment has started. If a parcel is returned because the address supplied was incomplete or incorrect, we may ask you to pay the actual cost of reshipping it.
Split shipments
Where an order contains several items, they may arrive in more than one parcel. If this happens, each available tracking number will be supplied and no additional shipping charge will be added.
Delayed, missing or marked-delivered parcels
If tracking has not updated for five business days, or the parcel has not arrived three business days after the stated estimate, please contact us. If tracking says delivered but the parcel is missing, first check the delivery location, household members and neighbours, then contact us so we can open a carrier enquiry.
Damage in transit
Keep the product and packaging and contact us as soon as reasonably possible with your order number and photographs. We will assess the matter under our Returns & Refunds Policy and the Australian Consumer Law.
Questions
For delivery help, see our Customer Service page or FAQ, or contact us on live chat, phone or email Monday to Friday, 9:00 am to 5:00 pm Melbourne time.